Technical Support

There’s no Technical Support, please View Knowledge Base. You can contact billing and accounting support:

support@tlo.xyz

General FAQ

Does it supports automatic renewal?

Automatic renewal is not supported at this time, but you will receive an email reminding you to renew it before it expires.

Can I remove the domain name or host for a refund?

Yes, you need to click the “delete order” option by your self in the control panel. A refund will be held in your account balance if the following conditions are met.

Domain name: Yes, within four days to delete most types of domain name will be refunded, but will deduct a fee of 1 USD, more details. It can not be maliciously deleted. The deleted domain name can be re-registered.

Hosting: Yes, we offer a 30-day trial period.

Account balance can be raised?

Yes, you need to apply in the “My Billing”, “Request a refund” in the control panel. Once we complete the transfer, your refund will be completed. Refunds are only valid for orders within 180 days.

Hosting FAQ