Technical Support

There’s no Technical Support, please View Knowledge Base. You can contact billing and accounting support:

General FAQ

Does it supports automatic renewal?

Automatic renewal is not supported at this time, but you will receive an email reminding you to renew it before it expires.

Can I remove the domain name or host for a refund?

Yes, you need to click the “delete order” option by your self in the control panel. A refund will be held in your account balance if the following conditions are met.

Domain name: Yes, within four days to delete most types of domain name will be refunded, but will deduct a fee of 1 USD, more details. It can not be maliciously deleted. The deleted domain name can be re-registered.

Hosting: Yes, we offer a 30-day trial period.

Account balance can be raised?

Yes, you need to apply in the “My Billing”, “Request a refund” in the control panel. Once we complete the transfer, your refund will be completed. Refunds are only valid for orders within 180 days.

Hosting FAQ